Refund Policy

Huntey is dedicated to offering thoughtfully designed dresses and clothing. We are committed to providing reliable quality, clear policies, and a simple, worry-free after-sales experience for every customer.

30-Day Risk-Free Return & Refund Guarantee

We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return, exchange, or refund within 30 days of receiving your order — no questions asked.

  • All eligible items may be returned or exchanged within 30 days of delivery for a full refund or replacement.
  • Return shipping is free of charge. We will cover the reasonable return shipping cost for approved returns.
  • This policy applies whether the return is due to quality issues, incorrect items, or personal reasons such as size, style, or preference.
  • Please contact us at service@huntey.shop before returning any item so we can provide the correct return instructions.

Return Conditions

To ensure fairness for all customers, returned items should meet the following conditions:

  • Items must be unworn, unwashed, and free from stains, odors, or damage not caused by manufacturing defects.
  • Original tags, labels, and packaging (if applicable) should be included.
  • Return requests must be submitted within 30 days of delivery.

For hygiene and safety reasons, certain items (such as intimate apparel or items marked as “Final Sale”) may only be eligible for return if they are defective or damaged upon arrival. Please refer to the product page or contact us if you have questions.

Exchanges

We are happy to offer exchanges within the 30-day return period. If you would like a different size or style, please contact our support team and we will assist you with the exchange process.

Order Cancellation

  • Before shipment:
    You may request a cancellation for a full refund once the cancellation is confirmed.
  • After shipment:
    You may still cancel the order. Once the item is returned to our warehouse and passes inspection, a full refund will be issued according to this policy.

Refund Processing

Refunds are typically processed within 3 business days after we receive and inspect the returned item(s). Depending on your payment provider or bank, it may take an additional 1–3 business days for the funds to appear in your account.

Quality Assurance

All items are inspected before shipment. If you receive a defective or damaged product, please contact us as soon as possible with clear photos or videos so we can resolve the issue promptly.

Policy Scope & Updates

This Return & Refund Policy applies only to purchases made directly on this website. Huntey reserves the right to update this policy at any time. Any changes will apply only to orders placed after the updated policy is published.

Contact Us

Email: service@huntey.shop

Phone: +86 15809060581

Support hours: Monday–Friday, replies within 24 hours.

Company Details

Legal entity: Shenzhen Yibei Clothing Co., Ltd.

Registered address: Room 402, Building 2, Unit B, Yulin Garden, Xiameilin, Xiamei Community, Meilin Subdistrict, Futian District, Shenzhen

Thank you for shopping with Huntey. Your satisfaction is our priority.